• The Lettings Room Contacts

our offices

Head Office

Samuel House
Fox Valley
Stocksbridge
Sheffield
S36 2AA

0114 345 1005

Email

Bradford Branch

The City Exchange
61 Hall Ings
Bradford
BD1 5SG

01274 98 78 58

Email

Sheffield Branch

Velocity Tower
10 St Mary's Gate
Sheffield
S1 4LR

0114 345 1005

Email

out of hours

Emergency maintenance.

If your maintenance issue is an emergency and occurs outside of business hours. Please note that if the issue you report is attended and subsequently discovered to be a non-emergency, you will be charged a call-out charge.

07907 909761

Landlords

If you have any questions regarding payments, or relating to your rental statements, please contact accounts@tirlettings.co.uk.

For anything else please contact your appointed Manager, the Lettings Director, or info@tirlettings.co.uk.

complaints procedure

TIR Lettings Ltd is a member of The Property Ombudsman Scheme (TPOS).

Our aim is to deliver the highest level of service we can to our valued tenants and landlords.  In the event that we fail to meet your expectations and you wish to formally raise a complaint, please follow the procedure set out below:

  • Any complaints should be in writing (email or letter) and addressed, in the first instance, to the Branch Manager, who will acknowledge receipt within three working days and provide a full response within ten working days.
     
  • If you are not satisfied with the response you receive from the Branch Manager, or indeed your complaint relates to the Branch Manager, please address your complaint to The Lettings Director who will acknowledge receipt within three working days and provide a full response within ten working days.
     
  • Should you remain dissatisfied, you are entitled to refer the matter to:
    The Property Ombudsman
    Milford House
    43-55 Milford Street
    Salisbury
    Wiltshire
    SP1 2BP 

get in touch today.

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what our landlords say.

"We are over the moon with the service we have so far received from all at TIR Lettings."   - Steve and Yvonne Tranter

"It is a pleasure to team up with TIR Lettings. They are one of the most dynamic players in the “build to rent” sector” and, having worked with them now on three major developments, it is not hard to see why. They move fast but don't sacrifice their standards."   - Gary Wernick ( Landlord Metering )

"I can truly recommend TIR Lettings to look after your property.

I have found they look after the tenants and the properties excellently, and notify and rectify any issues or concerns quickly and with the minimum of fuss.

I am always kept in the loop with any maintenance issues, and it is a huge comfort to know that every care is taken in the management of my flats. The staff are approachable but professional at all times - and I’m very happy to have my properties being looked after by them."
   - Jackie Plant ( LT Estates )

"Since switching to TIR Lettings, we have received a great service. As a landlord who doesn’t live close to our flat we are very reliant on a good letting agent to manage all aspects of our property. The team at TIR Lettings have been very professional and put in a lot of hard work which included getting the property back up to specification after a previous tenant from another letting agency left the property damaged."   - Mr Kyle Hanvey

"I can truly recommend TIR Lettings to look after your property. I have found they look after the tenants and the properties excellently, and notify and rectify any issues or concerns quickly and with the minimum of fuss. I am always kept in the loop with any maintenance issues, and it is a huge comfort to know that every care is taken in the management of my flats. The staff are approachable but professional at all times - and I’m very happy to have my properties being looked after by them."   - Jim Sehmi ( E.L. Group )

our offices

Head Office

2 Samuel House
Fox Valley
Stocksbridge
Sheffield
S36 2AA

Tel: 0114 345 1005

Sheffield city office

Velocity Tower
10 St. Mary’s Gate
Sheffield
S1 4LR
 

Tel: 0114 345 1005

Bradford city office

The City Exchange
61 Hall Ings
Bradford
BD1 5SG
 

Tel: 01274 987858