our offices

Head Office

Samuel House
Fox Valley
Stocksbridge
Sheffield
S36 2AA

0114 345 1005

Email

out of hours

Emergency maintenance.

If your maintenance issue is an emergency and occurs outside of business hours. Please note that if the issue you report is attended and subsequently discovered to be a non-emergency, you will be charged a call-out charge.

07546 580661

Landlords

If you have any questions regarding payments, or relating to your rental statements, please contact [email protected].

For anything else please contact your appointed Manager, the Lettings Director, or [email protected].

complaints procedure

Here at TIR Lettings, our aim is to provide exceptional customer service based on knowledge and trust. We recognise that sometimes things go wrong and if they do we want you to tell us about it so we can put it right.

Making a Complaint

Firstly, please get in touch with the Property Manager you have dealt with who will investigate your complaint and provide a response.

If you are still not satisfied with the outcome, or the complaint is about your Property Manager, please contact the Branch Manager.  All contacts can be found on our website www.tirlettings.co.uk

If you are still not satisfied with the Branch Manager’s response, you can contact our Lettings Director who will then investigate your concerns and provide TIR Lettings full and final response.

Timescales

Please note that we aim to acknowledge your complaint within three working days and to respond in full within fifteen days following a thorough investigation; these timescales will be repeated for each stage of the above procedure starting from the date each appeal is received.

Further Information

If after our thorough investigation you remain dissatisfied with our full and final response (or 8 weeks have passed since your complaint was made) you can request an independent review from The Property Ombudsman without charge. To do this you will need to submit your complaint within 12 months of receiving our full and final response letter along with any evidence to support your complaint. Contact details below:

The Property Ombudsman
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP

Tel: 01722 333 306

[email protected]

www.tpos.co.uk

Complaints Procedure | 15/02/2023

get in touch today.

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what our landlords say.

"I have used TIR Lettings for over ten years now. Their service is second to none, the properties are very rarely empty, resulting in a profitable relationship. When the tenancies are coming to an end I am regularly informed of progress by their professional & friendly staff, the handover process is flawless, which provides a stress free service to the landlord. The fees they charge are very reasonable compared to the market place. I can whole heartedly recommend them."   - Gary Hensby

"TIRLettings has been managing my landlords portfolio of buy-to-let flats over the last 5 years. Although there were some problems earlier on, I have gone on to establish a good working relationship with TIR Lettings. Their communications with me are prompt and professional and always courteous and personable. They have all issues related to my properties at their finger tips such as periodic inspections, routine and additional maintenance issues and new tenancies etc I am dependent on the efficiency of TIRLettings to optimise the return on my investment, so building trust through a reliable personal working relationship with them is bottom line for me. I feel that this relationship has become much more established over the last couple of years for which I am very grateful."   - Lynne Patrick

"The TIR Lettings company has been our property agent for over ten years. In that time they have not only been excellent at introducing new tenants to our properties but have been extremely efficient at dealing with and solving any issues relating to our properties and also helping the tenants. All the staff are incredibly helpful and friendly. No problems that may arise are left unresolved. For me, having the TIR Lettings take care of all our needs is like being looked after by a caring and supportive family. Thank you to all of the lovely staff. You have provided us with consistent support and advice over the past ten years and we are very grateful. "   - Llyndall Trotman

"I live in Cornwall so owning and letting a property in Sheffield could easily be a logistical challenge but TIR Lettings reduced the hassle massively for me. In 2019 I decided my flat needed some attention as the boiler had broken and redecoration was essential in order to find a another good tenant. I had a very busy full time job at the time so TIR took on the organisation of the work and coordination of the contractors. It was a weight off my mind and once the work had been completed TIR arranged for photographs to be taken and advertised the flat for rent at an increased monthly rent. Within days a new tenant was secured and all has run smoothly ever since as their attention to detail and customer service is excellent. They return calls and emails swiftly which makes the whole letting process easier for any landlord."   - Karen De Salis

"TIR Lettings are one of the very top lettings agents that LIV work with nationally. They are responsive, collaborative and straightforward to deal with. We find their staff to be honest and hardworking with a real desire to take great care over their Landlords and Tenants. LIV have gone so far as to recommend TIR Lettings to their own clients who have found themselves in difficulties with other agents and as such can give no higher praise than that."   - Dave Gray, Regional Manager - LIV Group Ltd

our offices

Head Office

2 Samuel House
Fox Valley
Stocksbridge
Sheffield
S36 2AA

Tel: 0114 345 1005

 


We are proud to support the work of the charity and all it does for cancer patients and families in this region. Since our initial support from 2017 we have already raised in excess of £28,000 and we remain committed to fundraising and spreading awareness of everything the charity does.

 

One in two of us will face cancer at some point in our lives. Directly or indirectly, we can all expect cancer to change everything for us one day, and when it does, Weston Park Cancer Charity is here to change everything too.
Its services, advice, therapies and support services are for patients and the family and friends close to them, helping everyone affected to live with and beyond cancer. The funds they raise also support vital, pioneering research and clinical trials led by the exceptional medical experts at Weston Park Cancer Centre. The charity aims to care in every sense for patients and family members, with them at every step, for free. Visit www.westonpark.org.uk for more information or call 0114 553 3330

0114 345 1005